The Company also strives to uphold accountability principles and foster a conducive business environment by establishing a Whistleblowing System (WBS). WBS functions as an effective and efficient oversight system involving all levels of the Company in a supervisory role, reinforcing its commitment to accountability and cultivating a positive business climate.

WBS serves as a reporting channel for individuals who identify actions or incidents suspected of violating the law or the Company’s Code of Conduct. In its implementation, the Company has incorporated the whistleblowing system policy within the Code of Conduct document.

This system provides a structured platform for stakeholders to report any violations occurring within the Company. WBS also serves as an early detection mechanism to mitigate potential issues arising from misconduct. Its implementation and violation management mechanisms have been outlined in the Company’s Code of Conduct to ensure comprehensive understanding and application by the Allstars.

Submission of Violation Report

The Company has appointed Internal Audit and the Regional Fraud and Investigation Team as the parties responsible for receiving and handling reports of violations of the Code of Conduct. Allstars are required to report any suspected violations through either of the two teams or via email at whistleblower@airasia.com.

Whistleblower Protection

The Company guarantees the confidentiality of information submitted through violation reports and provides full protection for whistleblowers. This includes protection against any form of intimidation, discrimination, or retaliation that may be detrimental to the whistleblower. By ensuring this protection, the Company is committed to fostering a safe environment for whistleblowers to report suspected violations honestly and responsibly.

Number Of Complaints In 2024

Throughout 2024, the Company did not receive any complaints submitted through the Whistleblowing System (WBS) channel, including through Internal Audit or the Regional Fraud and Investigation Team.